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AAIA survey respondents claim lack of OE information taking a toll |
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BETHESDA, Md. — The Automotive Aftermarket Industry Association (AAIA) has released the
results of a survey of 1,000 independent repair shop owners, service managers and service technicians which claims
that $5.8 billion in service and parts sales is being lost annually because these repairers are unable to readily
access the necessary repair information and tools from car manufacturers to properly diagnose and repair vehicles,
according to AAIA. The survey, conducted by Opinion Research Corporation, apparently contradicts recent statements
made by the Consumers Union through Consumer Reports that the service information issue has been
solved.
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