Anyone who has been in the collision repair business for any length of time must have been told at
some time during an intense negotiation session that, ?You are the only one?.? Of course this can apply to almost
any situation, or operation listed on an estimate or repair order. It often includes items such as corrosion
protection, body supplies, car covers, seam sealers, color tinting, blending within a panel or the next panel,
color sanding and buffing and a long-time favorite of mine, feather, prime and block. However, any operation listed
could be challenged the same way. This is just part of a negotiation technique that has been used very successfully
for decades. What is both sad and really scary is that some owners and managers actually believe this statement,
and back off from possibly ever requesting this needed operation again.
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