| Competition: David versus Goliath |
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Chris Stammen says his goal has never been to be one of the biggest shops — just one of
the best. He launched Impact Auto Body as a one-man operation in Cincinnati in 1998. Today the company has five
employees. Stammen says one key to competing successfully with larger shop operations was his decision to create an
attractive, comfortable customer area in his shop. Read more at: http://www.abrn.com/abrn/article/articleDetail.jsp?id=323379&ref=25. |
