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DRP administrative costs, tasks continue to rise; CIC task force created to examine mounting... |
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Connie Bauer used to go home at 5 p.m. every day. Not anymore. As office manager of her
husband’s shop, Body Craft Collision Center in Marysville, Wash., Bauer says things have changed
since the shop began doing DRP work in the 1990s. “It’s no longer an eight-hour day,
it’s a 10-plus-hour day, standard,” says Bauer. “We have several
different insurers that we are on DRPs with, and they all have different standards and processes. You have to spend
time administering the books, time in educating and there’s time for setting up the profiles for the
insurance companies, so there’s definitely labor involved. You don’t add personnel
because you can’t afford to at this point. But the extra work is not done generally in eight
hours.”
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