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Has State Farm started a revolution? |
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The first shot in a revolution may have been fired at the Collision Industry Conference (CIC) held in
Portland, Ore., in April. The basis for the revolution took the form of a low-key presentation by George Avery, a
claim consultant for State Farm. Avery was explaining the changes in State Farm’s Service First
program and the reasons behind State Farm’s decision to test some new methods of running its
variation on the direct repair program theme.
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